Distance Sales Agreement

ARTICLE 1 - PARTIES

This Distance Sales Agreement is concluded between the SELLER whose information is provided below and the BUYER who places an order electronically via the www.tuiswo.co website, in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

SELLER INFORMATION

Commercial Name: UNS TEKNOLOJİ TEKSTİL ÜRÜNLERİ LİMİTED ŞİRKETİ
Brand: TUISWO
Website: www.tuiswo.co
Email: destek@tuiswo.co
Phone: 0539 704 7122

BUYER INFORMATION

Name and Surname: The buyer information provided during the order shall prevail.
Address: The delivery/billing address provided during the order shall prevail.
Phone: The phone number provided during the order shall prevail.
Email: The email address provided during the order shall prevail.

ARTICLE 2 - SUBJECT AND SCOPE OF THE AGREEMENT

The subject of this agreement is to determine the sale, delivery, payment terms, right of withdrawal, return conditions, and the rights and obligations of the parties regarding the products ordered electronically by the BUYER via the SELLER's www.tuiswo.co website.

The BUYER accepts that they have been informed about the basic characteristics, sale price, payment method, delivery information, right of withdrawal, and return conditions of the products on the www.tuiswo.co website and that they placed their order by reading and approving this information.

ARTICLE 3 - BASIC CHARACTERISTICS AND PRICE OF THE GOODS SUBJECT TO THE AGREEMENT

The type, kind, model, color, size, quantity, sale price, total price including VAT, shipping fee if any, and delivery information of the product or products subject to the agreement are included in the order confirmation screen and the order summary.

The BUYER accepts that they have seen and approved the basic features of the product, the total sale price, the payment method, the delivery conditions, and the return conditions before completing their order.

Payment Method: Credit card, debit card, wire transfer/EFT, or other payment methods offered on the www.tuiswo.co website.
Delivery Address: The delivery address provided by the BUYER during the order.
Billing Address: The billing address provided by the BUYER during the order.
Recipient: The BUYER or the person specified by the BUYER during the order.

ARTICLE 4 - PAYMENT

The BUYER pays the order amount with one of the payment methods offered on the www.tuiswo.co website.

For payments made with a credit card or debit card, payment transactions are carried out securely through the contracted payment infrastructure and the relevant bank/payment institution.

The SELLER does not directly store the BUYER's credit card or debit card information. Payment transactions are carried out through the secure infrastructure of payment institutions.

Orders that are not confirmed may not be processed.

ARTICLE 5 - DELIVERY OF GOODS AND DELIVERY METHOD

The agreement enters into force upon approval by the BUYER in an electronic environment.

The product subject to the order is sent to the delivery address provided by the BUYER during the order. Delivery can be made to the BUYER or the person specified by the BUYER.

The SELLER delivers the product subject to the order to cargo in the shortest possible time within the framework of stock status, payment confirmation, and operational conditions.

The SELLER is obliged to deliver the product subject to the order to the BUYER within the legal periods. In case the product cannot be supplied, is not in stock, or force majeure events occur, the SELLER informs the BUYER.

The BUYER is responsible for delivery delays or failure to deliver due to providing incorrect, incomplete, or erroneous address information.

ARTICLE 6 - DELIVERY COSTS

Delivery costs are shown to the BUYER during the order creation stage.

If the SELLER declares free shipping above a certain amount or promotional delivery on their website, the relevant campaign conditions apply.

In cases where the shipping fee belongs to the BUYER, the shipping cost is added to the order total and shown on the payment screen.

ARTICLE 7 - DECLARATIONS AND COMMITMENTS OF THE BUYER

The BUYER accepts that they are aware of the basic characteristics, sale price, payment method, delivery information, right of withdrawal, and return conditions of the products subject to the agreement on the www.tuiswo.co website and that they have given the necessary approval electronically.

The BUYER accepts that the name, surname, phone, email, delivery address, and billing information provided during the order are correct and complete.

The BUYER is obliged to inspect the product they receive. If crushing, opening, tearing, wetting, or damage is seen on the cargo package, it is recommended to have the cargo courier draw up a report before receiving the product.

If the BUYER detects cargo-related damage on the product after delivery, they must inform the SELLER as soon as possible.

ARTICLE 8 - DECLARATIONS AND COMMITMENTS OF THE SELLER

The SELLER is obliged to deliver the product subject to the order to the BUYER in accordance with the characteristics specified in the order, complete, and with its accessories if any.

The SELLER informs the BUYER if they cannot deliver the product on time due to force majeure, stock problems, technical failures, payment verification problems, delays caused by the cargo company, or supply problems.

In case the product cannot be supplied, the SELLER may offer an alternative product to the BUYER or cancel the order with the BUYER's approval and issue a refund.

ARTICLE 9 - RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal within 14 days from the date they receive the product, without stating any reason and without paying any penalty, within the scope of the distance sales agreement.

To exercise the right of withdrawal, notification must be made to the SELLER in writing or via a permanent data carrier within the 14-day period.

Communication information that can be used for the withdrawal notification:

Email: destek@tuiswo.co

When the BUYER wants to exercise the right of withdrawal, they must send the order number, name-surname, contact information, and the information of the product they want to return to the SELLER.

From the moment the withdrawal notification reaches the SELLER, the BUYER is obliged to send the product back to the SELLER within the legal period.

ARTICLE 10 - CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

The right of withdrawal cannot be exercised for the following products:

a) Products prepared in accordance with the special requests or personal needs of the BUYER,

b) Products that can spoil quickly or whose expiration date may pass,

c) Products whose packaging, tape, seal, package, hygiene band, or similar protective elements have been opened after delivery and whose return is not suitable for health and hygiene reasons,

d) Products that have been used, tried, washed, changed in smell, stained, damaged, or lost their suitability for resale after delivery,

e) In underwear, bodysuit, body stocking, teddy, garter set, socks, panties, bra, bralette, nightgown, babydoll, and similar products with hygiene sensitivity; products whose packaging, hygiene band, protective band, label, or package have been opened,

f) Products that get mixed with other products after delivery and cannot be separated by nature.

Due to hygiene rules, returns are not accepted for products in the underwear category if the product has been tried, used, or its protective packaging/hygiene band has been opened.

ARTICLE 11 - RETURN CONDITIONS

For products to be returned within the scope of the right of withdrawal;

  • Must be unused,

  • Untried,

  • Unwashed,

  • Unchanged in smell,

  • Unstained or undamaged,

  • Must be complete with its original packaging, label, hygiene band, protective band, and all accessories if any.

The product to be returned must be sent to the SELLER with its invoice or order information.

The BUYER must contact the SELLER via destek@tuiswo.co before making the return shipment.

For returns sent without prior information to the SELLER, the completion of the return process may be delayed.

ARTICLE 12 - RETURN CARGO INFORMATION

The BUYER must act in accordance with the return cargo routing provided by the SELLER during the return process.

If a contracted cargo company or return shipment method is provided by the SELLER, the BUYER must use this method.

If the BUYER prefers a different carrier other than the cargo company specified by the SELLER, the BUYER may be responsible for the additional fee, delay, loss, or damage risk that may arise.

ARTICLE 13 - REFUND

If the right of withdrawal is exercised properly and the product reaches the SELLER in accordance with the return conditions, the product price is refunded to the BUYER within the legal period.

The refund is made in accordance with the payment method used by the BUYER during the purchase.

For payments made with a credit card or debit card, the time for the refund to reflect on the card may vary depending on the bank's or payment institution's transaction processes. The SELLER is not responsible for delays caused by the bank or payment institution.

ARTICLE 14 - ORDER CANCELLATION

The BUYER may request cancellation before the order is shipped.

In case the order has been shipped, the cancellation and refund process is evaluated within the scope of the right of withdrawal and return conditions.

The SELLER reserves the right to cancel the order in case of stock error, price error, payment verification problem, technical error, inability to supply the product, or if the order carries a risk of misuse/fraud.

ARTICLE 15 - INVOICE

The invoice related to the order is issued based on the information provided by the BUYER during the order.

The BUYER accepts that the invoice information is correct and complete.

The responsibility for incorrect or incomplete invoice information provided belongs to the BUYER.

ARTICLE 16 - PROTECTION OF PERSONAL DATA

Personal data belonging to the BUYER may be processed for the purpose of receiving the order, carrying out payment transactions, product delivery, billing, customer service, return/exchange processes, and fulfilling legal obligations.

Detailed information regarding the processing of personal data is stated in the Privacy Policy on the www.tuiswo.co website.

ARTICLE 17 - FORCE MAJEURE

Natural disasters, epidemics, war, strikes, fires, internet infrastructure failures, payment infrastructure problems, cargo company operational disruptions, official authority decisions, and similar situations occurring outside the control of the parties are considered force majeure.

Due to force majeure, the parties may be delayed or unable to fulfill their obligations. In this case, the parties inform each other and the process is managed reasonably.

ARTICLE 18 - DISPUTE RESOLUTION

In disputes that may arise from this agreement, the Consumer Arbitration Committees and Consumer Courts in the place of residence of the BUYER or where the consumer transaction was made are authorized within the monetary limits announced by the Ministry of Trade.

ARTICLE 19 - EVIDENCE AGREEMENT

The parties accept that in disputes that may arise from this agreement, the SELLER's commercial books and records, electronic records, order records, payment records, cargo records, email correspondence, and system logs can be accepted as evidence.

ARTICLE 20 - EFFECTIVENESS

The BUYER declares that they have read and accepted this Distance Sales Agreement, the Preliminary Information Form, the Privacy Policy, the Return Policy, the Cargo Policy, and the Terms of Service while creating an order via the www.tuiswo.co website.

This agreement enters into force with the BUYER's approval of the order electronically.